Frequently Asked Questions
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About Crystal Rain Pool Services
How long have you been in business?
We’ve been in business in North County since 1998.
What is your service area?
Our team works on residential in-ground swimming pools and spas throughout North County, including:
Cardiff, Carlsbad, Del Mar, Encinitas, Escondido, Oceanside, San Marcos, Solana Beach, Vista.
Do you have someone I can talk to?
Our local customer service team is available at (760) 889-2557, Monday to Friday, 9AM to 4PM. We’ll answer your questions and provide information about our services and how to get your quote.
Can I change my pool cleaning schedule?
Of course! We’re flexible and do our best to accommodate any changes in your schedule. If you do need to change the day of a scheduled visit, call (760) 889-2557.
Are your pool cleaners trained?
Yes! Our team members are fully trained Certified Pool Operators.
Will the same Pool Operator come every week?
In most cases, yes. We hope you get to know your pool technician and help them understand how you want your pool to look. However, sometimes we may need to send a different technician to your home. Rest assured, you’ll get the same level of service from all of our team members, every time!
Is my pool pump Title 20 compliant?
Title 20 requires variable speed pool pumps that are more efficient and environmentally friendly than older single-speed pumps. If you have questions about whether your pool’s pump meets these standards, we’ll come out and take a look.
How can I keep my pool looking its best?
With regular cleanings, there’s not much you’ll have to do to keep your pool looking great. Plan to:
- Skim your pool to remove leaves and debris
- Call us at (760) 889-2557 if something seems “off”
“Crystal Rain really came through when we needed them. They are professional, knowledgeable, and terrific service providers. I have nothing but great things to say about them!“
– Hannah S.