Frequently Asked Questions

5-Star Service Since 1998

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About Crystal Rain Pool Services

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How long have you been in business?

We’ve been in business in North County since 1998.

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What is your service area?

Our team works on residential in-ground swimming pools and spas throughout North County, including:

Cardiff, Carlsbad, Del Mar, Encinitas, Escondido, Oceanside, Rancho Santa Fe, San Marcos, Solana Beach, Vista.

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Do you have someone I can talk to?

Our local customer service team is available at (760) 889-2557, Monday to Friday, 9AM to 4PM. We’ll answer your questions and provide information about our services and how to get your quote.

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Our Services

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How often should my pool be cleaned?

Our most popular service is a weekly pool cleaning/maintenance service. During these visits, our Certified Pool Operators:

  • Balance chemicals
  • Brush tile, walls, and steps
  • Skim and remove debris
  • Clean skimmer and pump baskets
  • Vacuum as needed
  • Inspect equipment for proper operation
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What other pool services do you offer?

In addition to cleanings and maintenance, we’re available to assist with any size equipment installation and repair projects.

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I need pool equipment repairs. Are you licensed contractors?

Yes, we have a C-61/D35 Pool & Spa Maintenance license with the California Contractors State License Board (CSLB). This allows us to complete equipment installs/repairs of any size.

Pool Cleaning

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Can I change my pool cleaning schedule?

Of course! We’re flexible and do our best to accommodate any changes in your schedule. If you do need to change the day of a scheduled visit, call (760) 889-2557.

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Are your pool cleaners trained?

Yes! Our team members are fully trained Certified Pool Operators.

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Will the same Pool Operator come every week?

In most cases, yes. We hope you get to know your pool technician and help them understand how you want your pool to look. However, sometimes we may need to send a different technician to your home. Rest assured, you’ll get the same level of service from all of our team members, every time!

Brands & Equipment

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What type of pool equipment do you service?

Our team of Certified Pool Operators repair, maintain, and upgrade:

  • Filters
  • Heaters
  • Salt Cells
  • Variable Speed Pumps (For Title 20 Compliance)
  • Automation Systems
  • Pool & Spa Lighting
  • Vacuums
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Can you work on my filter, heater, pump, and lighting system?

Yes! We work on products from all major pool brands, including Pentair, Hayward, and Jandy. All of our repairs and installations are backed by the manufacturer’s warranty.

General Questions

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Is my pool pump Title 20 compliant?

Title 20 requires variable speed pool pumps that are more efficient and environmentally friendly than older single-speed pumps. If you have questions about whether your pool’s pump meets these standards, we’ll come out and take a look.

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How can I keep my pool looking its best?

With regular cleanings, there’s not much you’ll have to do to keep your pool looking great. Plan to:

  • Skim your pool to remove leaves and debris
  • Call us at (760) 889-2557 if something seems “off”
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Can I pay online?

Yes, in addition to checks and credit cards, you can pay your bill online. Visit our online payment portal.

Trusted 5-star service

Crystal Rain really came through when we needed them. They are professional, knowledgeable, and terrific service providers. I have nothing but great things to say about them!

– Hannah S.

Take your pool from green to clean!

Get more enjoyment out of your pool with weekly cleaning and maintenance and have the peace of mind that comes with a professional pool service team on your side.
Our office is open Monday to Friday from 9AM to 4PM.

Request Your Quote Today